Mountain Tek offers a wide variety of Search & Rescue Equipment from many different manufacturers. If you do not find what you need at our online store then please give us a call or send us an email to see if we offer the item you are looking for. You can also check out our Links page to see if the manufacturer is listed that you are looking for.
Department Ordering:
Mountain Tek does offer Net 30 terms to departments and agencies. We also accept payment by Visa, MasterCard, American Express and Discover. Please contact us for more information on setting up an account with us.
Bids/Quotes:
Please feel free to submit a list of equipment to us either by phone, fax or email for a quote. We do offer discounts to departments and agencies. We also work with several states and their online procurement systems.
Terms and Conditions:
The below policies are binding on all customers and on all orders from Mountain Tek-Technical Rescue Equipment, Inc. By placing an order with Mountain Tek, the customer acknowledges and accepts the below Terms and Conditions in full.
Pricing:
Prices do not include tax or shipping & handling. Prices may be subject to change. North Carolina sales tax will be added to all NC customers based on the County being shipped to. We also reserve the right to request additional information from a customer if we suspect their order to be fraudulent. This may include requesting a copy of the front of your credit card as well as your drivers license. We do this to protect you and also us as a small business.
Terms:
Terms are Net 30 for agencies with an open account who are in good standing. Purchase orders are accepted from all federal, state and local government agencies. All personal orders must be prepaid or COD, for individuals wanting an open account, please contact Mountain Tek for credit information. Returned checks are subject to a $25.00 service charge. All past due accounts will be assessed a 1.5% per month service charge.
Shipping:
Some items may be drop shipped from their respective manufacturers or distributors. Purchaser agrees to pay all shipping and handling costs. There is an additional fee for shipping flares, smokes and other hazardous materials. Not all items are available for express delivery. Visible damage should be reported to the carrier when the package is received. Notify Mountain Tek of any problems with shipments immediately.
In stock items ship within 1-2 business days.
If an item is not in stock we will email you to let you know an anticipated ship date.
To inquire as to a product’s stock status email or call us.
Shipping is by UPS or USPS Priority Mail.
Returned or Disputed Goods:
No returns without prior authorization, returns may be subject to a minimum 15% restocking fee. Returns or dispute requests should be made within 30 days of the invoice date. All returned goods must be in an original re-sellable condition. No returns on custom or special order items. The customer will be responsible for shipping charges incurred for returned items that are deemed to be customer error.
Warranty Claims:
If you feel an item has a defect to the materials or workmanship please contact us prior to returning an item so that we can verify the manufacturer’s warranty. If the item falls within the manufacturer’s warranty you will be instructed as to how to return the item for repair or replacement.
Liability:
We all know that rescue work can be VERY dangerous, therefore the end user cannot hold Mountain Tek-Technical Rescue Equipment, Inc. liable for improper use or selection of equipment. By placing the order the purchaser agrees to this condition. It is the end user’s responsibility to read and understand the important warnings on all products sold by Mountain Tek and agrees to follow said instructions to the letter and intent. Purchaser also agrees to obtain proper training in the use and care of their equipment.